Return and Refund

Hey there, Coco Studio family!

We totally get it – you want to love every bit of your new press-on nails. And we’re here to make sure that’s exactly what happens. But sometimes things don’t work out the way we planned. If you’re thinking about a return or need a refund, here’s what you need to know so we can make things right for you.

Got a hiccup with your product? Here’s the deal on refunds:

  • If your items show up damaged, not working like they should, or they’re just not what we promised on our site, we’re on it – you can get a refund.
  • Changed your mind? We get it, but refunds are on us only for the oopsies mentioned above.

When to wave the flag for a return:

  • Give us a shout within 7 days after your goodies arrive.
  • If it’s been longer, we might have to stick to our policy and say no can do.

How to kickstart your return:

  • Shoot an email over to our Customer Support crew at cocostudioshop@gmail.com.
  • Tell us your order number, spill the beans on why you’re returning, and show us what went wrong (pictures work great!).
  • Our team will take it from there, guiding you through the return steps and telling you where to send your items.

The nitty-gritty on returned items:

  • Keep everything in its original packaging, don’t use it, and make sure it’s in the same shape as when you got it.
  • Pack up any freebies or extras that came along with your order too.

What happens next with refunds:

  • Once we’ve got your return and checked it out, we’ll hit the refund button.
  • We send the money right back the way it came, straight to the payment method you used at checkout.
  • Just remember, your bank or card might take a little time to show you the money.

Let’s talk about shipping costs:

  • If you’re sending something back, the postage is on you, unless we goofed (like sending the wrong thing or if it got roughed up on the way to you).

Thinking about an exchange?

  • We don’t swap items directly, but you can return what you’ve got and then order something new.

Questions? Need a hand?

  • Our Customer Support team is just an email away at cocostudioshop@gmail.com. Whether you need more info or help with our refund policy, we’re all ears and ready to help.

Keep in mind, this refund policy is for buys made directly with Coco Studio. If you shopped through another retailer, they’ve got their own rules for returns.

We might tweak this policy now and then, but we’ll always let you know what’s up on our site.

Thank you so much for shopping with us. We’re all about making sure you’re happy and rocking those Coco Studio products.

 

Warm wishes,

Coco Studio